CRA My Account: New email address requirement

The CRA recently provided an important update to its My Account (MyA) services. Starting in February 2022, the CRA will require taxpayers to provide their email address to use MyA as an additional security measure to protect taxpayers’ personal information. When the changes are made, taxpayers will be prompted for their email address upon logging in to MyA if there is not one already on file. If an email address is not provided, the taxpayer will lose their access to MyA. The CRA is suggesting that taxpayers provide their email addresses before February to avoid delays.

Taxpayers should keep in mind that by providing their email addresses before February 2022, they will no longer receive paper correspondence from the CRA. Instead, they will be sent an email notification whenever they have received CRA correspondence which they can then download by logging into their MyA. However, starting in February 2022, all users (including taxpayers who provided their email addresses before February 2022) will be given the option to receive CRA correspondence by mail or an email notification by logging into their MyA and selecting their preferred option.

Finally, the CRA has confirmed with us that mandatory email addresses in My Business Account and Represent a Client are not required at this time.