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Process-based management: Case study 2 – Consolidated Supply and Distribution Company

This is one of two available case studies on process-based management (PBM). In this example, you will follow the real-life journey of a paper distribution organization as it implements PBM.

Are you looking for real-life examples to help you or your client develop a PBM plan? In Process Based Management: Case Study 2, you’ll learn how the Consolidated Supply and Distribution Company used the management accounting guideline on PBM to improve:

  • delivery performance
  • cost management
  • customer service
  • communication across departments