Process-based management: Introduction

Learn to use process-based management (PBM) to enhance customer service and value. In this section you will find a four-document series that will help your organization increase its efficiency without sacrificing customers’ needs.

Is your organization struggling to cut costs without impacting customer service? Learn how PBM can increase organizational effectiveness and reduce the risk of losing customers to competitors.

In this four-document series, you will find:

  • an overview of PBM
  • guidance on the four phases of implementing PBM