Process-based management: Overview
Learn how process-based management (PBM) enhances customer service and value. Help your organization become more efficient without sacrificing customers' needs.
Learn to use process-based management (PBM) to enhance customer service and value. Our four-part series will help your organization increase its efficiency without sacrificing customers' needs.
Is your organization struggling to cut costs without impacting customer service? Learn how PBM can increase organizational effectiveness and reduce the risk of losing customers to competitors.
Most organizations understand the need to improve and manage their processes. However, few do so in a disciplined way on an ongoing basis. Quite often, projects are initiated to improve a process, and yet when they are "successfully" completed, they have sub-optimized the performance of the larger system or organization.
Managing the performance of individual processes is commendable, but the greater and longer-lasting impact comes through managing an organization's portfolio of processes in an integrated fashion, i.e., by becoming a process-based organization.
Learn more about and download the individual electronic publications, including an overview, guideline, and case studies, below.