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CPA Canada’s Commitment to Accessibility

Accessibility at CPA Canada

CPA Canada supports the rich diversity of all employees, volunteers and stakeholder groups. We are unwavering in our dedication to fostering an inclusive, barrier-free environment that champions diversity and values the contributions of individuals with disabilities.

As an organization, we wholeheartedly embrace and comply with the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessibility for Manitobans Act (AMA), alongside their associated regulations. We will continue to provide our goods and services to persons with disabilities consistent with the core principles of independence, dignity, integration and equality of opportunity.

Our commitment involves proactively addressing the needs of individuals with disabilities promptly and efficiently, ensuring ongoing support and equal access for all. We will continue to prevent barriers by designing inclusively and supporting positive attitudes that address “ableism” – attitudes which devalue and limit the potential of persons with disabilities.

Accessibility policies 

CPA Canada has developed a corporate Accessibility Policy, Customer Service Policy and Multi-Year Accessibility Plan, to meet the requirements set out by all applicable legislation. CPA Canada is committed to creating an accessible and inclusive workplace, website and all physical locations in a way that respects the dignity and independence of people with disabilities. 
Should you need any of the above policies or any documents on our website in an alternative format, please contact us in person, by telephone, in writing, or by email

In person or by mail: 

People & Culture Department 
277 Wellington Street West
Toronto, ON M5V 3H2

By telephone: 1-800-268-3793
By email: [email protected]


CPA Canada’s goal is to meet customer expectations while serving customers with disabilities. CPA Canada welcomes feedback on how we provide accessible customer service. Your feedback will help us identify barriers and respond to concerns. Feedback may be provided by emailing CPA Canada at [email protected] or by phone at 1-800-268-3793. 
All feedback, including complaints, will be addressed in a timely manner. CPA Canada ensures our feedback is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.