In this Forbes Insights survey report, more than 60 wealth managers and 35 high-net-worth (HNW) clients share their perspective on the evolving banking experience — how they communicate, their needs and the importance of technology.
Key findings:
- 42 per cent of wealth managers believe a mix of digital and offline communication is ideal
- 34 per cent of HNW clients want either digital-only or a mix of digital and offline communication
- 62 per cent of HNW clients say the digitization of wealth management services is good overall but they still want to meet often with an advisor
- 17 per cent of HNW clients say technology is essential
- 48 per cent of HNW clients rate cyber risk and hacking as top technology concerns
- 45 per cent of wealth managers believe detailed analysis of financial results and performance is the best way to build trust with clients