CICA's 11th annual National Conference on Income Taxes, held in September 2012, featured a packed agenda. Presenters covered a variety of topics of special interest to CPAs and other tax professionals who advise private companies, and clients in varied industries ranging from wealth management to manufacturing.\nThe conference featured a roundtable session with Canada Revenue Agency (CRA) officials, including Jim Gauvreau, director general of CRA’s Small and Medium Enterprises Directorate. \n\nMark Mayer, manager of the e-Services Communications Section of the CRA’s Assessment and Benefit Services Branch, showcased the latest features of CRA’s new online services for businesses. From making an online request, submitting enquiries and even uploading accounting data, Mark discussed how the CRA is using technology to helping increase the efficiency of tax administration through more robust online services.\n\nCanada's Taxpayers' Ombudsman, J. Paul Dubé, presented the results of his investigation into issues of service and fairness arising from the misallocation of payments by the CRA. View video highlights from the presentation below. For details on this project, read the Ombudsman’s special report, entitled Getting it Right.\n\nThis document was originally prepared by a legacy CPA organization.