Taxpayers’ Ombudsman helps smooth taxpayer service issues

Find out more about the Taxpayers’ Ombudsman role for taxpayers with service-related concerns about the Canada Revenue Agency (CRA).

If you have issues with Canada Revenue Agency (CRA)’s services — from mistakes and delays to unfair treatment and behaviour — Canada’s Taxpayers' Ombudsman may help resolve the matter. The Taxpayers’ Ombudsman is an independent and impartial officer who reviews complaints from people who believe they have been treated unfairly or unprofessionally by the CRA.

The Taxpayers' Ombudsman's role is to:

  • conduct impartial and independent reviews of service-related complaints about the CRA
  • facilitate taxpayer access to assistance within the CRA
  • identify and review systemic and emerging service-related issues within the CRA that have a negative impact on taxpayers
  • provide advice to the Minister of National Revenue about service-related matters in the CRA.

The post is currently held by J. Paul Dubé. Named by order-in-council, he was the first person appointed to this position in February 2008. Before his appointment, Mr. Dubé worked as legal counsel at Legal Aid Ontario.

CICA can also play a role in bringing taxpayer service issues and other administrative matters to CRA’s attention. To find out more, email Gabe Hayos or visit the Taxpayers’ Ombudsman website.


This document was originally prepared by a legacy CPA organization.