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Customer service support

Should you require assistance or have any membership inquiries about the programs and services offered by Chartered Professional Accountants of Canada (CPA Canada), please contact Customer Service:

Telephone: 416.977.0748
Toll free: 1.800.268.3793

Our promise to you

CPA Canada is committed to striving for excellence in all we do. To you – the public, our members and other stakeholders – we strive to exceed your expectations.

We promise that in every interaction you have with CPA Canada, we will:

  • act and deliver with a customer-first mindset
  • be accountable
  • communicate with clarity and timeliness about information you need to know
  • collaborate and consult with you to deliver products, services and information you want and need
  • deliver an excellent experience

CPA Canada offices

Toronto Head Office

Chartered Professional Accountants of Canada
277 Wellington St. West
Toronto, ON
M5V 3H2

Telephone: 416.977.3222
Toll free: 1.800.268.3793
Fax: 416.977.8585


100 – 4200 North Fraser Way
Burnaby, British Columbia
V5J 5K7

Telephone: 604.669.3555
Toll free: 1.800.663.1529
Fax: 604.689.5845


205 – 99 Bank Street
Ottawa, Ontario
K1P 6B9

Telephone: 613.789.7771
Fax: 613.789.7772


2020, boul. Robert-Bourassa, bureau 1900
Montréal (Québec)
H3A 2A5



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About CPA Canada

Chartered Professional Accountants of Canada (CPA Canada) is one of the largest national accounting organizations in the world, representing more than 210,000 members. Domestically, CPA Canada works cooperatively with the provincial and territorial CPA bodies who are charged with regulating the profession. Globally, it works together with the International Federation of Accountants and the Global Accounting Alliance to build a stronger accounting profession worldwide. CPA Canada, created through the unification of three legacy accounting designations, is a respected voice in the business, government, education and non-profit sectors and champions sustainable economic growth and social development. The unified organization is celebrating five years of serving the profession, advocating for the public interest and supporting the setting of accounting, auditing and assurance standards. CPA Canada develops leading edge thought-leadership, research, guidance and educational programs to ensure its members are equipped to drive success and shape the future.