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Conflict is inevitable and it can be difficult to keep your cool in an uncomfortable situation. This interactive webinar will provide you with practical tools to defuse problems, avoid miscommunication and resolve interpersonal conflicts more effectively.
Get insights into the physiology of emotions and thoughts to better handle conflict. This webinar offers strategies to effectively manage stress in a variety of difficult situations in order to resolve issues and preserve relationships.
Led by Roy Johnson and Sue Wazny, this entertaining and enlightening session will leave participants with practical tools to help reduce conflict, including counter-intuitive approaches that they don’t teach you in conflict resolution school — but really work.
Additional options and pricing may be available. See pricing and registration for more details.
Member Development and Support
May 28, 2018
The rapidly evolving pace of technology is changing how we do business. Come together with technology investment decision-makers to develop strategic solutions and explore what the future holds.
Learn more about our various financial literacy sessions and register.
October 1, 2018
The ONE is Canada’s must-attend, multi-track CPA event of the year. Stay at the top of your game with future-focused sessions, thought-provoking keynotes, prime networking opportunities and a first-class exhibition floor.