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Develop the skills to effectively handle challenging conversations so that you can maintain positive work relationships.
Difficult conversations are a fact of work life, but there are strategies you can use to interact with others in a thoughtful and respectful way. Find out more about this important professional soft skill with Mastering Difficult Conversations.
This webinar addresses how to optimally approach challenging conversations by using honesty, respect and tact. You will understand how to manage your emotional responses, and end such conversations in a way that allows for future collaboration.
Additional options and pricing may be available. See pricing and registration for more details.
Take the next steps to pursue or advance your management career by learning about the knowledge and skills required to excel as a leader in your organization.
CPA Canada Professional Learning and Development Customer Service
Join our financial literacy volunteer program for CPA members.
January 9, 2017
Canada is celebrating its 150th anniversary. We’re celebrating you, Canadian CPAs. Tell us why you’re proud to be a Canadian CPA. Then watch for our big celebration in July.
March 1, 2017
Gain practical organizational insights and learn from industry experts at this annual event for not-for-profit financial leaders.