Mastering difficult conversations

Develop the skills to effectively handle challenging conversations so that you can maintain positive work relationships.

Event Details

Location and date:
Online On-Demand Event

Difficult conversations are a fact of work life, but there are strategies you can use to interact with others in a thoughtful and respectful way. Find out more about this important professional soft skill with Mastering Difficult Conversations.

This webinar addresses how to optimally approach challenging conversations by using honesty, respect and tact. You will understand how to manage your emotional responses, and end such conversations in a way that allows for future collaboration.

Additional options and pricing may be available. See pricing and registration for more details.


2 CPD hour(s)
Pricing & registration

You will learn about:

  • the value of holding challenging conversations
  • identifying the intent and goals of the conversation
  • framing messages in a way that reduces defensiveness
  • managing the emotional aspects of a challenging conversation
  • targeting your attention to the appropriate aspects of the situation
  • increasing your self-awareness both during and after a difficult conversation 

Who should attend?

  • financial and business professionals/managers

More Details:

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Please contact:

CPA Canada Professional Learning and Development Customer Service
Tel: 1-888-337-3242


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