Rob has over 20 years’ experience of providing leadership training – including change leadership and how to maintain performance when under pressure - and consulting services to public and private sector organizations, including Fortune 500 companies and professional services firms in North America, Asia, Europe, and Africa. He has been involved with many large and complex organization change initiatives and has learned much about the challenges inherent in making change happen in real-world situations; he has developed particular expertise in helping organizations to improve the return achieved on investments made in Enterprise Resource Planning software such as CRM by providing services that dramatically increase user adoption rates for such technologies. Rob is an Achieve Global and Performance Connections International accredited trainer, holds a British Psychological Society Certificate of Competence in Psychometric Assessment and is a qualified Birkman Consultant. Rob leads a training and consulting group, O.T.I. Performance Inc. in Vancouver BC, and is President of User Adoption Solutions, Vancouver.