Enhancing public sector program and service delivery through improved operational costing

This half-day workshop provides you with the skills you need to implement improved operational costing.

Event Details

Location and date:
Ottawa October 30, 2019 - 8:30 a.m. - 12 p.m. EDT

Using a case study, this workshop walks you through a structured multi-step approach to implementing improved operational costing in your organization. The concepts that you will learn are based on the Consortium for Advanced Management – International (CAM-I)'s “Closed Loop” methodology, which supports an integrated resource management approach to developing predictive business models. Key to this approach is understanding and improving operational business processes, increasing efficiencies and, as a result, optimizing resources, while retaining the quality of an organization’s programs and services.

Key learning objectives:

  • appreciate the benefits of a structured methodology for implementing better costing across the organization
  • develop “hands-on” experience in understanding resource management and operational costing
  • gain insights into developing realistic service fees and/or other cost recovery strategies
  • understand the value of collaborative scenario-playing with operational cost models that support “future state” business processes

Note: This workshop is being held in conjunction with the 2019 Public Sector conference. You do not have to be registered for the conference in order to attend this workshop.

Additional options and pricing may be available. See pricing and registration for more details.


3 CPD hour(s)
Pricing & registration

You will learn about:

  • the pros and cons of different methodologies for program and service costing, and understanding key challenges for implementing enhanced cost management solutions
  • how to utilize operational business models to identify key costs and efficiency improvement opportunities
  • identifying and managing resource constraints by understanding capacity and utilization
  • enhancing management decision making by:
    • understanding the operational and financial impact of new/enhanced programs or services and their contribution to organizational outcomes
    • evaluating efficiency improvements to align with LEAN or other business process improvement initiatives
    • recognizing the role and value of current business modeling technology to support effective “what-if” scenario playing

Who should attend?

  • financial and resource management personnel responsible for program/service costing
  • operational managers/planners/analysts challenged with business process optimization and changing business conditions
  • strategic managers/planners/analysts tasked with charting future organizational direction and its impacts on resources and service delivery

More Details:

Venue[s] and Accommodation[s]


Ottawa Shaw Centre
55 Colonel By Drive, Ottawa, ON K1N 9J2

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Please contact:

Member Development and Support
Tel: 1-800-268-3793
Email: customerservice@cpacanada.ca