Process-based management: Improving organizational efficiency and effectiveness: Overview

Learn how process-based management (PBM) is used to enhance customer service and value. Help your organization become more efficient without sacrificing customers’ needs.

Get your downloadable electronic copy.

Download Now

Is your organization struggling to cut costs without impacting customer service? Learn how PBM can increase organizational effectiveness and reduce the risk of losing customers to competitors. Process-based Management: Improving Organization Efficiency and Effectiveness: Overview will provide information in the following areas:

  • What is PBM?
  • Why is PBM relevant?
  • What should be included in a process implementation plan?
  • How does helping your client implement PBM add value?


Jointly presented by CPA Canada and CPA Ontario, The ONE is the must-attend, multi-track event of the year, designed for all CPAs who want to be at the top of their game.

Our Firm Directory allows you to search for Canadian CPA firms using our interactive map as well as other criteria.

You’re in the eye of the storm amid a swirl of slips, forms and receipts. Chart your way through tax-time turbulence with these updates and resources.