Process-based management: Improving organizational efficiency and effectiveness – Overview

Learn how process-based management (PBM) enhances customer service and value. Help your organization become more efficient without sacrificing customers' needs.

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Is your organization struggling to cut costs without impacting customer service? Learn how PBM can increase organizational effectiveness and reduce the risk of losing customers to competitors. Process-based Management: Improving Organization Efficiency and Effectiveness: Overview answers these questions:

  • What is PBM?
  • Why is PBM relevant?
  • What should be included in a process implementation plan?
  • How does helping your client implement PBM add value?