Performance measurement for non-profit organizations (NPOs): Case study

Follow the journey of a real-life non-profit organization, Habuela Springs Swim Club, which embarked on this performance measurement journey to yield many years of sustained success.

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Are you looking for a real-life example to help illustrate how you can develop your own performance measurement and management plan? In this case study, you’ll learn from the steps taken by the Habuela Springs Swim Club.

You will find helpful examples of how this organization created its own:

  • strategy map
  • balanced scorecard
  • plan for sustainability
  • communication plan for buy-in, engagement and support
  • results and assessment process